Refund Policy


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns or requests of exchange must be postmarked within twenty-eight (28) days of the purchase date. All returned items must not be used, washed or worn, and they must be with all original tags and labels attached and in original packaging. Items not meeting the above criteria, as well as exceptional items, are non-refundable and non-exchangeable.

Returns Process

To return an item, please email customer service at [please email customer service, i.e.] to obtain a Return Merchandise Authorization (RMA) and return label. After receiving an RMA email and return label, place the item securely in its original packaging, attach the label to the package and mail it to your local Royal Mail. All items shall be returned to the following address:


4 Lowndes Court, Third Floor

Please note you will be charged £2.70 for the return label, which will be deducted from your original payment. We strongly recommend that you use a trackable method to mail your return since Hassanzadeh is not responsible for any lost items in the post.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. The amount of refund fee is less than the return label fee. Please allow at least ten 10 days from the receipt of your item to process your return or exchange. When you send back an item for an exchange, it depends on stock availability at the time. If we don't have the item you want to exchange, we will process a refund instead.

You should receive an email with the details of your return and if we are providing you with an exchange or a refund.


The following items cannot be returned or exchanged:

  • Earring

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note:

  • Sale items are FINAL SALE and cannot be returned.


If you have any questions concerning our return policy, please contact us at:


Write to us: Hassanzadeh 4 Lowndes Court, Third Floor, Carnaby, England W1F 7HE, UK


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